In these days of rampant consumerism where warranty loophole clauses allow companies to financially fleece consumers, it's great to see solid, quality, customer service alive & well.
My favorite pair of sandals literally 'came apart at a seam' as it were, 14 months after I bought them. I contacted Merrell and provided pictures of the flaw. After some back-and-forth correspondence, I was approved for a replacement pair of available footwear.
Within a few days, a pair of black Tetrex Crest Wrap water sandals showed up on my doorstep. These things fit killer. I'd recommend buying Merrell product for the name, fit, quality and customer service. Get 'em..!!
MERRELL
